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Lincoln · News

News Filed Tue, Nov 10 8:14 PM

Lincoln launches CivicBot AI chat assistant on city website

The City of Lincoln's new AI chat tool can take service requests, assess photos of problems and answer common questions on every page of the site.

Source: City of Lincoln news releaseThe public document this came from. The full summary links to the original so you can check it yourself. Reviewed by an editorEvery item is checked against the official record before it goes up.
The short version
  1. CivicBot is an AI chat assistant now on every page of the City of Lincoln website.
  2. You can use it to submit service requests, including by uploading a photo for an instant assessment.
  3. It also answers everyday questions, like library hours or office locations, with links to source pages.
  4. Look for the chat icon on the site to try it. (Release)
What's happening

A new chat assistant on the city website

What
CivicBot, an AI-powered chat assistant on every page of the City of Lincoln website
Source
City of Lincoln news release

The City of Lincoln has added CivicBot, an AI-powered chat assistant, to its website. It appears on every page of the site.

The city says the tool can help residents report issues and find information without searching through the site.

What it can do

Submit requests, check a photo, get answers

Service request categories
Facilities, Garbage & Solid Waste, Parks, Police, Sewer, Stormwater, Streets, and Water
Photo example
A photo of an overflowing trash can returns matches like "Park or Open Space Trash Can Full" and "Debris in the Road"
Source
City of Lincoln news release

CivicBot can walk you through submitting a service request in the chat window. You can describe the issue or browse categories to find the right request type.

If you are not sure how to describe a problem, you can upload a photo. CivicBot's AI analysis identifies the problem and suggests the closest matching request types for you to confirm.

You can also ask everyday questions, such as library hours or office locations, from whatever page you are on. CivicBot responds right away with the information and links to source pages.

How to take part

Look for the chat icon

Where
On every page of the City of Lincoln website
City Hall
600 6th Street, Lincoln, CA 95648
City phone
916-434-2400
Source
City of Lincoln news release

To use CivicBot, look for the chat icon the next time you are on the city website.

Questions can also go to the City of Lincoln by phone at 916-434-2400.

Read the original City of Lincoln news release →

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